Privacy Policy

ZepServ Services LLP (“we”, “our”, or “us”) is committed to safeguarding your privacy. This Privacy Policy explains how our mobile applications collect, use, and protect your personal information in compliance with applicable Indian data protection laws.

1. Business Overview / Line of Business (LOB)

ZepServ Services LLP provides doorstep services such as AC repair, refrigerator repair, and beauty/wellness services. This mobile application (ZepServ Team App) is used only by our internal technicians and service staff to manage service orders.

This app is only for internal team use. No pricing is applicable for customers through the app.

We do not collect any advance or direct payment from customers through the mobile application. Customers make payments only after the service is completed.

Payments are accepted offline through:

• Cash
• UPI or QR (such as any gateway or any other UPI app)

2. Applications Covered

• ZepServ: A customer-facing app for booking and tracking appliance repair and beauty services.
• ZepServ Team: A technician-facing app for managing and completing customer service orders. Note: Certain updates, such as background location tracking during active service orders, apply exclusively to the ZepServ Team app.

3. ZepServ (Customer App) Data Collection

The ZepServ customer app collects personal information with your explicit consent to provide efficient physical repair and beauty services. No background location data is collected from customers. Note: the customer app itself takes no payment — service charges are settled after the visit, either in cash / UPI on-site or through a secure payment page raised by the technician against the completed job.

• Personal Information: Name, phone number, address, and service request details provided during booking.
• Location Data: Location data is either manually provided (e.g., address) or accessed in the foreground with your permission to facilitate technician dispatching and arrival updates. Background location data is not collected.
• API Usage: The app securely communicates with our servers to process service orders, technician assignments, and job status updates.

4. ZepServ Team (Technician App) Data Collection

The ZepServ Team app has no public sign-up. Every account is created and managed by our office staff from our internal systems, and a technician signs in by phone-based OTP against that office-created record. While signed in and on duty, the app collects only the following.

4.1 Location

During an active service order, the app collects location until the order is completed, to:

• Enable real-time tracking of technician location for assigned physical repair or beauty services.
• Provide accurate estimated arrival times (ETA) to customers.
• Enhance accountability and optimize service management.

Tracking is active only during ongoing service orders and ceases upon order completion. Technicians may disable location access via device settings at any time.

• Android — with separate consent, location may also be collected in the background (app minimised) during an active order, so tracking is not lost while travelling to a job.
• iOS (iPhone / iPad) — location is collected only while the app is open. There is no background location collection on iOS.

4.2 Attendance photo (face verification)

When a staff member marks attendance, the app uses the camera to take their photo. The photo is sent over an encrypted connection to our servers and compared against the reference photo the office registered for that employee, to confirm the attendance was marked by that person. Facial comparison is performed by Microsoft Azure Face services acting as our processor. A facial image is sensitive personal data: it is stored with restricted access, used only for attendance, never used for advertising or profiling, never sold, and deleted when the employment record is closed or earlier on written request.

4.3 Job photos and QR scans

The camera is also used to scan job QR codes, and staff may attach photos to a job. Only images the user selects are uploaded; the app does not scan or read the device photo library.

4.4 Earnings wallet

The app shows an earnings wallet. This is a read-only statement of commission earned on completed and office-verified jobs — not a stored-value or payment wallet. Amounts are credited only by our office. Technicians cannot add, load, top up or transfer money in the app, and the app contains no in-app purchases. The app does not collect or store bank account, UPI ID or card details; payouts are settled by the branch accounts team.

4.5 Collecting payment for a completed job

All payments relate to physical services performed at the customer's location. Nothing digital is sold, and there are no in-app purchases or subscriptions. No advance payment is taken. After finishing a job the technician raises an invoice in the app for the work actually done, and the customer may pay either:

• in cash or by direct UPI/QR on-site, which does not involve the app at all; or
• through a secure PhonePe payment page that the app opens in the phone's browser.

In both cases the payment goes to ZepServ's own merchant account. The app never asks for, displays or stores card numbers, CVV, UPI PIN or net-banking passwords — those are entered only on PhonePe's own secure page. The app receives back only the transaction status and reference number, stored against the invoice. Never share your UPI PIN, OTP or card details with anyone claiming to be from ZepServ.

5. Use of Collected Data

We use your data solely to:

• Facilitate technician assignment and dispatching for physical services.
• Optimize routing and provide accurate arrival time estimates.
• Monitor service order status and performance metrics.
• Improve app functionality and user experience.

6. Pricing Information

ZepServ provides physical, on-site repair and maintenance services for home appliances (e.g., AC, fridge) and beauty segment services at fair and transparent rates through the ZepServ Team app. The following are sample service charges that start from the listed amounts and may vary depending on the appliance type, complexity, and spare parts required. All charges are collected physically by technicians during the service visit, after the service is completed—no amounts are charged directly from the app:

• AC Deep Cleaning – starting from ₹590
• AC Inspection Charge – starting from ₹354
• AC Gas Charging – starting from ₹3,250
• RO Service – starting from ₹236
• Fridge Repair – starting from ₹500 (varies by issue)
• Beauty Segment Services (e.g., Salon Visits) – starting from ₹300

Final pricing is confirmed before service begins, and payment is taken only after the service is completed. Payment may be made in cash or by UPI/QR on-site, or through a secure PhonePe payment page opened from the ZepServ Team app — see section 4.5. No digital goods, content or subscriptions are sold through the apps, and there are no in-app purchases.

Refund Policy: There is no refund policy applicable as this is a doorstep physical service. Customers pay only after the service is completed to our service person. Any concerns regarding service quality should be raised directly with the technician or our support team at the time of service.

7. Data Sharing

We do not sell, rent, or disclose your data to third parties, except:

• With your explicit consent.
• To comply with legal obligations.
• With authorized service providers (e.g., cloud hosting for API data) bound by strict confidentiality agreements.

8. Children’s Privacy

Our apps and services are meant for adult users. We do not knowingly collect data from individuals under 18 years of age.

9. Data Security

We employ industry-standard security measures, including encryption for API communications and secure cloud storage, to protect your data. However, no internet-based transmission can be guaranteed as entirely secure.

10. Your Rights and Choices

For the ZepServ Team app, technicians may disable background location tracking via device settings after order completion, though this may limit features such as real-time dispatching. To access, update, or delete your personal information, contact us at sajid@zepserv.com or +91 8210172774.

11. Policy Updates

We may revise this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on this page, and we encourage you to review it periodically.

12. Contact Information

For inquiries regarding this Privacy Policy, please contact us at:
ZepServ Services LLP
Address: Purnai Quila More, Siwan, Bihar, India
Email: sajid@zepserv.com
Phone: +91 8210172774

This Privacy Policy applies exclusively to data collected through our applications and does not extend to offline interactions.